Refund policy

Return and Refund Policy:

At MycroCaps, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a return or refund may be necessary. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns and Refunds:

   • To be eligible for a return or refund, the item must be unused, in its original packaging, and in the same condition as received.
   • Returns and refunds are only applicable within 30 days from the date of purchase.

2. Exclusions:

   • Certain items are not eligible for return or refund, including but not limited to:
     • Customized or personalized items.
     • Items marked as final sale.
     • Products damaged due to misuse, neglect, or improper handling.

3. Initiation of Return or Refund:

   • Customers seeking a return or refund must send an email to support@mycrocaps.co explicitly stating their request. The email must include:
     • Order number
     • Reason for return or refund
     • Description of the issue (if applicable)
     • Photographic evidence (if applicable)

4. Approval Process:

   • Once your request is received, our support team will review it within 3-5 business days.
   • We reserve the right to approve or deny returns/refunds based on the provided information and our discretion.

5. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

6. Refund Process:

   • Approved refunds will be processed within 7-14 business days from the date the returned item is received.
   • Refunds will be issued in the original form of payment unless otherwise specified.

7. Restocking Fee:

   • A restocking fee may apply to certain returns, especially for items returned without their original packaging or in a used condition.

8. Contact Information:

   • For any inquiries regarding our return and refund policy or assistance with the return process, please contact our customer support team at support@mycrocaps.co.

By making a purchase from MycroCaps, you acknowledge and agree to abide by the terms and conditions of this return and refund policy.

Please note that this policy is subject to change without prior notice. We reserve the right to update or modify our return and refund policy at any time.