Shipping policy

Shipping Policy:

This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our Shopify online store. By making a purchase from our store, you agree to the following shipping terms:

  1. Processing Time:

    • Orders are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays. However, processing times may vary depending on product availability and order volume.

  2. Shipping Methods:

    • We offer several shipping options for domestic and international orders, including standard shipping, expedited shipping, and express shipping. Shipping methods and rates will be displayed at checkout based on your location and selected shipping preferences.

  3. Delivery Time:

    • Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout for each shipping option.
    • Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier issues.

  4. Shipping Costs:

    • Shipping costs are calculated based on the weight of the package, shipping destination, and selected shipping method. Shipping costs will be displayed at checkout before you complete your purchase.
    • Any additional customs duties, taxes, or import fees incurred upon delivery are the responsibility of the customer.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.
    • Please allow 24-48 hours for the tracking information to be updated in the carrier's system after receiving the shipping confirmation email.

  6. Shipping Restrictions:

    • We currently ship to select countries worldwide. Shipping restrictions may apply to certain locations due to legal or logistical reasons.
    • If your shipping address is in a restricted area, you will be notified during the checkout process, and we may cancel your order or provide alternative shipping options if available.

  7. Shipping Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete shipping information.
    • If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed for shipment.

  8. Lost or Stolen Packages:

    • MycroCaps is not responsible for lost or stolen packages after they have been confirmed as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.
    • If you encounter any issues with the delivery of your order, please contact us, and we will assist you in resolving the issue to the best of our ability.

  9. Contact Information:

    • If you have any questions or concerns about our Shipping Policy or the shipping of your order, please contact us at support@mycrocaps.co.

By making a purchase from our Shopify store, you agree to abide by the terms and conditions outlined in this Shipping Policy.

Last updated: March 27, 2024

Please note that this Shipping Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.